Archive for the ‘Information Technology’ Category

1
May

NetSupport

   Posted by: Infinity

Recently, I was afforded the opportunity to pilot a new piece of software called NetSupport.  NetSupport is a remote management and monitoring software that can be installed transparently on any number of PC’s.  It offers up a number of different features from firewalling to remote monitoring (also known as “shadowing”) as well as the opportunity to broadcast messages, lessons, or videos to multiple PC’s from a single station.

The software was very easy to install, and network deployment was seamless.  I had the software installed and configured on both the host and remote pc’s within an hour.  It is a small program, approximately ten megabytes.  Once installed, I explored the program and read through the documentation.  The documentation available is excellent.  Weighing in a 280+ pages, it is easy to follow and thorough.  There are multiple screen shots throughout the manual.

The software also gathers real time hardware and system data.  We can pull the information out into a table as necessary, which is great for inventory purposes.  The training module is something that I still have to explore in depth, despite it not having any applicable value from an Information Technology perspective.  From a teaching standpoint it is the crown jewel of this program.  Not only can you lock the client computers down so that they can only browse the websites that you want them to see (or alternatively, you can block any website), but it does full screen capturing and monitoring.  You can see what every PC is doing at any given time.  You can also lock the computer, shut it down, or reboot it as you see fit.  For paranoid micro-managers who feel the constant need to monitor their staff, they will love this software because it can be easily configured in such a fashion that the end user will never know that it is running on their PC.

The training module also allows the person in charge to develop and remotely deploy lesson plans on the client PC’s.  The end users can follow along as the instructor uses NetSupport to enhance his (or her) lessons.  This is the one piece of the software that I need to work with more to get a better grasp on how to use it.  Some of the features include streaming out audio and video to the PC’s, documents or photos.  Additionally you can instruct on one PC if someone needs assistance, or engage in two way chat (or more, depending).

The remote administration module is where I spent the majority of my time.  Once installed and configured, the I.T. manager can view or assume control of any PC on the LAN or WAN.  We can acquire system and software specs remotely, take full control of the client PC, deploy software, and of course monitor everything going on.

The company is based in England, and their website is http://www.netsupportmanager.com/.  As for cost, I could not tell you but I am sure it ranges depending on the number of PC’s that would have the client installed.  I have been working with a volume license for the entire company, as we have 81 separate locations to manage.

26
Mar

Software Reviews

   Posted by: Infinity

Due to my background as an I.T. Professional, I come across a lot of software.  I have found a couple of pieces that are excellent, and today I will share them below:

Malwarebytes Anti-Malware is one of the best software tools in my vast library.  To date, it has found and removed every bit of malware that I have put against it.  It is small, only 2 mb in size.  The program has numerous configurable features, including auto-updating.  The free version is spectacular, and the registered version can actively protect the computer against malicious software.  The program is small, auto-updateable, and extremely thorough.  Download, install, run, and clean.  Reboot if prompted.  It’s that simple.

The second program is not free, but well worth the investment.  YamicSoft Vista Manager (or for those running Windows XP, XP Manager) is a program that allows you to fine tune Windows to the max.  Essentially, it is Crap Cleaner on steroids.  As with Malwarebytes Anti-Malware, it is extremely small, weighing in at a little over 3 megabytes.  Vista Manager has more options than Scrooge McDuck has money.  Truly, I’m not sure where to begin.  Being the gopher, I ran the program on my system.  It took approximately 38 minutes to scan through the registry, and found over 1700 problems (by comparison, cCleaner found 120).  I backed up the registry (which at 400+ mb, is larger than an entire Windows XP installation), and let Vista Manager do its thing.  My machine is noticeably faster after it was finished.  All the options that are available are explained, so that you do not click on something ambiguous by mistake.

One problem I found with Vista Manager is the Duplicate File Finder.  It is clearly designed for systems that do not have a lot of files.  I have over 1.2 million separate files, and this part of the program seemed to run extremely slow.  Oh well, regardless of that minor issue the program is very robust and I am thrilled with it.


14
Dec

Digital Cable and the Internet

   Posted by: Infinity

In the United States, the digital switchover takes place early in 2009 (February 17th, to be precise).  The OTA analog frequencies will cease to function, and everything will be digital.  For some people, such as those with ATSC tuners in their televisions, will not be affected.  Neither will those people who are currently subscribing to cable and satellite services.

For those who are affected, they will need to purchase an analog to digital converter box.  These boxes are priced in the neighborhood of $60.00, but the federal government is offering a $40.00 coupon to alleviate some of the cost.  You will need to have one of these devices on each analog TV that you own.

In Canada, this transition is not scheduled to take place until August of 2011, but to the best of my knowledge that is an open date and has not been completely finalized yet.  Canadians who live near the border who pick up analog signals from the United States will no longer receive these channels after February 19th of next year.

The sale of the NTSC spectrum is going to reap billions of dollars for the United States Government.  Major players such as Google, AT&T, Motorola and others will purchase this bandwidth.  Some companies do not even know what they will do with it, but they recognize it as too valuable of a commodity to pass up.

Those who subscribe to satellite service are already enjoying the benefits of a mostly digital signal.  Cable companies in the United States are mandated to carry analog signals through 2012.  However, there is an interesting battle shaping up between the FCC and and the cable/satellite companies.  The reason is over the costs of a digital transmission and bandwidth, if it is good for the consumer, and if they can pass these costs down.  The reason to implement an early transition to digital is due to one reason:  bandwidth.

Bandwidth is all that these companies have to sell, when you look at the big picture.  If they do not have enough bandwidth, they are unable to provide such services as internet and cable (or with respect to cable, they cannot carry as many channels).  This is what is motivating the transition to digital.

An analog cable channel takes up 38.4 megabits of bandwidth.  An SD digital channel occupies only 3 megabits, and an HD digital channel is less than 9 megabits.  When a channel is converted to digital, a fair amount of bandwidth is freed up.  Imagine – the crappy weather channel takes up more than four times as much as HDNet!

The more channels that are pushed to digital is the more bandwidth that these companies can allocate to other uses, such as broadband Internet (or adding more channels).  In this age, the need for speed across the Internet is omipresent.  Applications are being developed that require as much bandwidth as we can give them.  A good example of this is YouTube.  If the bandwidth was available they could increase the bitrate of their service, allowing for a much better viewing experience.

The caveat to all of this is that people who are subscribing to basic cable with analog television sets would be required to obtain a digital cable box.  Where the FCC gets involved is determine who pays for this box.  Is is the consumer, or the cable providers?

Being a tech junkie, I’m all for digital cable (better quality, less bandwidth) and faster Internet service over analog tv service.  However, I see the other side of the coin.  I don’t know if this is the right solution or not, but what I would do is start by grandfathering digital cable into the homes.  Split the cost of the cable box between the consumer, the cable company, and the FCC.  All new subscribers would be purely digital.  At the same time, start rolling out pure digital areas in select towns and cities, and upgrade existing users using the aforementioned formula.  The cost would be about $20.00 per party.  Initally, the cable companies will take a hit but by being able to offer better services across the board, they would quickly make up that lost revenue.


20
Nov

Ubuntu…

   Posted by: Infinity

I am working on a new home theater PC (HTPC).  I am using Mythbuntu as the installation, and I am going to play around and see how well it works as a multi-capture device and a media server.  I can have front-end and back-end servers, and from all that I have read, it looks very promising.  It will not, however, capture HD via component video, as the Blackmagic Series of cards are not supported.  I can put an HDTV tuner in it, however, and that will capture HD.  The faster the CPU, the more simultaneous streams that can be captured.

I will update more as I tweak the installation, and get things working smoothly.

Meanwhile, I have a few old computers here.  Pentium III’s.  If someone reading needs a free computer, please send me an e-mail to steve(dot)deryck(at)abattoir(dot)net.  We are doing nothing with them, and will eventually dispose of them.  I would like to see them go to a good home.

18
Nov

The Drobo and the Epson…

   Posted by: Infinity

A couple of different topics today…usually I try to separate them into different posts, but tonight I am not going to.

We use a Data Robotics Drobo for file storage.  We have four one-terabyte drives in it, giving us a total storage of approximately 2.7 terabytes.  It is a USB storage device, for those who are not familiar with the unit.  USB has an upper storage limit of 2.0 terabytes, which means that according to Windows, we are missing 700 gigabytes of capacity!

Through all the forums that I have perused, there is no easy fix for this, short of partitioning the available capacity on the Drobo unit.  This requires that the entire unit be offloaded prior to removing the existing partition and reformatting.  The other solution out there is to run Linux.  Given my lack of Linux knowledge, that is not the best solution, as this is a production server.  Since we have some spare computers, I am going to haul one out and begin to expand my knowlegebase.  As an aside, on a personal level this year will be one of re-education, reviewing, renewing, and adding to my certification base.  I did not do any certification testing during my six years at Netbored, to my dissatisfaction.

For those of you who have an Epson R260 printer (or an Epson R280 or 360, or any of those printers that use the same driver line), I have discovered a bug in the Epson Status Monitor under Windows Vista x64 Ultimate.  The filename is E_FAMTBNA.EXE and it stays resident in memory after you have sent your print job to the printer.  Even more irritating is that if you send another print job out, it runs a second instance of E_FAMTBNA.EXE.  A third print job, you get three copies running, and so forth.  Each instance of E_FAMTBNA.EXE eats up 13% of your CPU power.

This issue first came to light due to the fact that my computer was idling and somehow using up 88% of its total CPU power.  On a dual quad-core Xeon machine, that is generally a tough task to do during peak usage, much less when the machine is doing nothing but checking e-mail.  It would be easy to blame it on Windows Vista, which is a notorious memory hog (and bloated, do not even get me started on that one), but in this case… Epson Status Monitor, you are the weakest link.  Goodbye.

12
Nov

Google Ads…

   Posted by: Infinity

I am sure the four people who have visited this site since I launched it five hours ago have noticed the Google Ad at the bottom of the page.  It is there to hopefully make me a few dollars a month.  If an ad interests you, please click on it.  :)

Google Ads have the potential to make people lots of money.  In my case, that would be awesome but it is definately not the goal.  Ideally, if it gets me a decent lunch or two every month, I would be a happy camper.  This blog is about sharing information more than anything.  I maintain a private blog at LiveJournal (which I may eventually port over here) that focuses more on my personal thoughts rather than knowledge exchange.

To be honest, I should have setup this site years ago.  I did not.  Hindsight is always 20/20, and I do not have the time (or the energy) to post about regrets.  I started blogging many years ago on LJ, and left this site on the backburner.  As I do not have a full time job at the moment (other than looking for a full time job, that is), I have the time to fully develop a web presence here at 316.com and with some other domains that I currently own and manage.