Steve DeRyck
182 Glenashton Drive
Oakville, Ontario
L6H 6H6

Telephone: (905)  691-5097
E-Mail: steve(at)stevederyck(dot)com

Work Experience and Accomplishments

Halton District School Board, Burlington, Ontario.
November 14th, 2008 to Current Day – Technical Support Specialist / PC Technician

Duties

• Responsible for support and service of all PC and MAC Workstations throughout the school board.  Tasks include troubleshooting LAN/WAN issues, workstation setup, printer installation, E-Mail, Hardware, Operating Systems, Viruses, and Malware/Spyware removal.
• Support and service is provided via remote access, onsite, or over the telephone.

Initiatives

• Piloted the NetSupport School initiative throughout all high schools within the school board.
• Participated in the Infusion 2008-2009 project.
• Created automated one-click deployments for the Autodesk 2009, 2010, and 2011-Suite of products, as well as Microsoft Office 2007.
• Streamlined process to re-image computers via Symantec GhostCast Server.

Netbored Inc. o/a AVDeals.com, AVDeals.ca, HDTV.ca, Projector.com, Plasma.com and GSAAmerica.com, Oakville, Ontario.
September 23, 2002 to October 16, 2008 – Technical Sales Specialist

Duties

• To provide clear and concise technical expertise via the telephone with respect to all consumer electronics products sold by the company on the Internet.  Applications for these products range from commercial environments such as government installations, digital signage, houses of worship, educational institutions, resellers, installers, restaurants, pubs, and boardrooms to personal home theater setup.
• Responsible for the in-company computer network, maintenance and troubleshooting of all PC, Server, Mail and LAN issues.  Setup new users and systems as required and resolved all LAN/Internet problems as necessary.
• Responsible for all GSA sales and support to all branches of the United States Government, which involved active sourcing of bids and tenders, as well as negotiating best prices with distribution and the manufacturers.
• Wrote content for affiliate sites HDTV.ca and Projector.com under the pseudonym Samantha Claire.

Initiatives

• Designed and setup the in-company computer network with Microsoft Windows 2000 Server and Microsoft Exchange Server 2000.   Implemented Outlook 2000/2003 as the client to Exchange and also allowed for file sharing and security over the LAN.
• Successfully obtained three General Service Administration (GSA) Contracts for the company, and raised U.S. Government sales to $5,000,000 within three years of obtaining first contract.
• Created and designed video projector replacement lamp cross reference matrix database as a means to secure a recurring revenue stream for the company. 
• Processed and verified all customer orders in addition to my regular duties from August – October 2004 due to staff shortage within the Order Department.

Trump Systems, Inc., Brampton, Ontario.
March 1, 1999 to August 23, 2002 – Technical Network Engineer

• Interacted with clients on a regular basis to troubleshoot and solve various issues on their network.  This was done via telephone, e-mail, live-chat, and onsite support.  Resolved issues relating to Internet connectivity, LAN/WAN, E-Mail, Hardware, O/S, Viruses, Malware, Printers and Servers.
• Primary focus was on Troubleshooting, Network Integration and Migration, Security and Design Projects for clients.
• Partnered with Fluke Networks to create Network Diagnostics Division of the company.
• Clients included The Corporation of the Township of King, The City of Toronto, Durham Region Community Care Association, Brafasco (KAR Products), Heart & Stroke Foundation of Ontario, Universal Studios, Scarborough General Hospital, Group 4 Falck (Canada).

Future Shop, Inc., Mississauga, Ontario (Head Office).
December 1997 to February 1999 – Senior Repair Technician

• Responsible for service of all computer and printer equipment sold by Future Shop.
• Average Mean Production rate was 200% of expected repair total.

Advanced Computer Systems, Georgetown, Ontario.
August 1995 to July 2001 – Part-Owner / Supervisory Repair Technician

• Responsible for service, repair and maintenance of all computer systems, as well as software and hardware installation and configuration.
• Interacted with clients in the store and onsite to determine their needs with respect to a computer system.

Education

Brock University, St. Catharines, Ontario

• Courses of Study: Bachelor of Accounting and Finance and Computer Science.
  • 1 year completed towards degree.

Robert Land Military Academy, Wellandport, Ontario

• Graduated with O.S.S.D. & O.A.C. (Honors) Diplomas.
• Participated in military-style exercises such as Drill and Rappelling.
• Volunteered at the Dunnville Seniors Center and coordinated activities for the elderly.
• Participated in intramural activities such as Baseball, Basketball, Martial Arts, Scuba Diving, and Wrestling.

Computer Experience

Technical Expertise

• CompTIA A+ Certified Technician.
• CompTIA Server+ Certified Technician.
• HP / Compaq Certified Technician (ACP Designation).
• Microsoft Certified Systems Engineer (MCSE Designation, Windows NT/2000).
• Cisco Certified Network Engineer (CCNA Designation).
• Citrix Metaframe Certified Associate (CCA Designation).
• IBM, Packard-Bell, Hewlett-Packard and Intel Technical Service Certificates.
• 18 years experience in hardware / software configuration and installation, including servers and notebooks.
• 13 years experience in Networking with Windows 95/98/ME/NT/2000/XP/Vista/Windows 7, using TCP/IP, IPX and NetBEUI Protocols.  Setup and configured services such as RAID, DHCP, DNS, WINS, VPNs and Active Directory.
• 5 years total experience in HTML/WWW layout and design using JavaScript.
• Provided on-site and depot service/support on Acer, AST, Compaq, Dell, HP, IBM, Packard-Bell, and NEC desktops and laptops.
• Provided on-site and deopt service/support on Brother, Epson, NEC, Okidata, Canon, and Hewlett-Packard Fax Machines and Printers.

Operating Systems

Extensive Knowledge of the following operating systems:

• DOS v6.22 / Windows v3.10/v3.11/95/98/ME/NT/XP/Vista.
• Windows NT Server / NT Server Terminal Services Edition v4.0.
• Windows 2000/2003 Server / Professional.
• Windows 7.
• Macintosh O/S (Tiger, Leopard, Snow Leopard)

Software Knowledge

Vast Experience with the following software packages:

• Microsoft Exchange 5.5/2000/2003.
• Microsoft Terminal Services/Citrix Metaframe.
• Various Backup Software, including ArcServeIT 2000, and Storage Replicator v2.1.
• Fluke Network Inspector 5.01/Enterprise LanMeter 68x Series.
• Microsoft Office 97/2000/XP/2003/2007.
• Microsoft Security Essentials and SteadyState.
• Adobe CS4 Suite including Premiere, Photoshop, Audition, Encore, Acrobat.
• All Symantec Products (Backup Exec 9.1, Antivirus Corporate, WinFax, Ghost, PC Anywhere).
• Installation and setup of CAD-based software such as the AutoCAD Suite (2009, 2010, 2011) and Softplan v13 and v14.

Academic Achievements

Robert Land Military Academy (Academic Year 1990-1991)

• Awarded the Gold Academic Medal.
• Awarded the Gold Citizenship Medal.
• Awarded the Headmaster’s Medal and Trophy.
• Awarded the Bronze Athletic Medal.
• Awarded two Conduct Cords of Excellence.

Robert Land Military Academy (Academic Year 1991-1992)

• Awarded the Gold Academic Medal.
• Awarded the Governor General of Canada’s Medal for Academic Excellence (O.A.C.).
• Awarded the Silver Citizenship Medal.
• Awarded the Bronze Athletic Medal.
• Awarded three Conduct Cords of Excellence.
• Awarded the Senior Prizes for both Mathematics and English.

Interests and Hobbies

I enjoy many activities, which vary in nature from athletic endeavors such as Mixed Martial Arts, Wrestling, Kart Racing and Biking to hobbies such as reading, consumer electronics, and watching movies.